Parents of a class V
student, studying in a corporate school at Khairatabad dialled the call
centre and complained their child Sanjana (name changed on request) was
harassed by her class teacher. In another call, this time from a Class X
student brought out how 250 students studying in the government high
school were facing problems due to lack of proper facilities like
toilets, blackboards and others. With a number of cases reported from
different schools on sexual harassment, persistent attacks on students
and other academic related issues, the Hyderabad district educational
officer has set up a call centre with two different 10-digit numbers to
receive grievances from parents, students, teachers and school
managements. In a different case, a senior faculty member of an
international school expressed her displeasure over the management
failing to give increments since the past two years. she requested the
staff to forward her complaint to higher officials for further action.
Interestingly, the call centre staff receive a number of complaints from
parents on teachers giving corporal punishments in private schools,
while students call about lack of proper facilities in government-run
primary and high schools. “Ever since we set up the call centre five
days ago, we received as many as 120 calls on an average per day. We set
up this to address problems of parents, teachers and managements. We
have also trained zonal officials to tackle problems,” said P Suseendhra
rao, district educational officer.He added that it was necessary
to keep track of what was happening in all the district schools. “Once
we receive a complaint from respective persons, we invite them to the
nearby zonal office and take complete details of the case. then, we
initiate counselling to the person who defaults. If any school is found
guilty of giving corporal punishments to students, we will not hesitate
to cancel their recognition,’’ he warned. Rao said most students failed
in coping up with their academics due to lack of attention from
parents. “I have personally dealt a case where both parents are It
professionals. they fail to give time to their only child studying in a
corporate school. parents complained that the class teacher had punished
their kid as their daughter had not done her homework. reason: parents
never ask about their kid’s home work due to their hectic work schedule.
this kind of attitude causes problems for most students,” Rao added.
Parents, teachers and school managements can lodge their complaints with
the district educational officer at the following numbers: 9346283557
or 9346284556.
By Mouli Mareedu
moulimareedu@gmail.com